Service

Through our Total Support Program every user subscription comes with unlimited training and support at no additional cost. With Total Support you'll have all the help you need configuring, implementing and using citizenserve.

 

Training:
  • Refresher training
  • New user training
Reporting:
  • Custom reports
  • Mail and email merges
  • Same day turnaround
Administration:
  • New letter/notice setup
  • Permit fee updates
  • Over 100 admin or configuration changes


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Features

Citizenserve uses the latest technologies to provide you with robust features in a solution that can be easily configured to meet your needs. All features are included in your user subscription with no hidden fees.


Mobile Solutions:
  • Smart Phone Citizen Reporting App
  • iPad compatible
Mapping Capabilities:
  • Google Maps integration
  • Import your GIS Layers
  • Parcel data lookup
Usability Features:
  • Highly Configurable
  • Unlimited Reporting Capabilities
  • User Friendly Pages


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Cost

Cloud computing allows us to offer the latest technologies and unbeatable customer service for a low, cost-effective fee. Annual user subscription fees and one-time initial fees are clearly identified and easy to understand.


User Subscription Fees:
  • $150 per user per month or less
  • Includes our Total Support Program
One-Time Initial Fees:
  • Setup and Configuration
  • Training
  • Project Management
  • Fixed price data migration and integration based on your systems
Hardware/Software Fees:
  • Your desktop
  • Your mobile devices

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