Request Tracking Solutions

Citizenserve request tracking software automates the assignment, routing and fulfillment of your citizens requests. With activity escalation, you will ensure your citizens requests are resolved quickly and efficiently. When your job takes you out of the office, citizenserve is a fully mobile solution that gives you complete access to your data from any location.

Your citizens can submit requests through your website which are automatically assigned to the appropriate department based on the request type selected. You are immediately notified of a new request through email or your activity list. You can attach letters, emails or any other type of electronic file to the request, and automate your letters and notices with quick letter generation. Use the activity escalation feature to remind users and supervisors of upcoming or overdue activities with a daily, weekly or monthly email notification. Standard and user defined reports can be created quickly to ensure all your reporting needs are met.